DataMystic Refund Policy for Downloaded Software
We do not refund just because you changed your mind (unless you are converting to another of our products).
To obtain a refund on a product that was delivered to you
by online download, you must adhere to the following
guidelines.
- If you have NOT downloaded the full version software we can organize a
no-hassle refund.
Note - our login system records downloads.
- We will only refund
the purchase price if there is a technical problem with
the software that cannot be resolved within 30 business
days of the customer request. You must provide us with reasonable assistance to
fix the problem, such as sending us settings or files to duplicate the problem.
- All returns for downloaded software must
be pre-authorized by DataMystic Software. ("DataMystic") as described below. Your right to obtain a
refund for downloaded software lasts only for a limited
time. Your request for a return must be made to
DataMystic within 30 days of the date DataMystic made the
software available to you for download (the "Purchase
Date"), and DataMystic must receive, at its offices, your
fully completed and signed Letter of Destruction
("Affidavit") within 35 days of the Purchase Date. No
refund will be made until the Affidavit has been
received by DataMystic, or if the time requirements
described above are not met. DataMystic is not responsible
for lost or misdirected mail, delays for downloading, or
other communication system delays.
- If a CD version of the software was purchased it
must be returned in original resalable condition
including packaging, documentation, warranty cards,
manuals, and accessories as a part of this return
process. CDs that are not returned in original condition
will be charged a restocking fee.
- To receive a refund for downloaded software
purchases from DataMystic, you must obtain from
DataMystic a
Letter of Destruction (described below), and complete
and return the Affidavit to DataMystic along with the
manual and CD if the Download Kit was purchased. No
credit will be issued for incomplete or non-DataMystic
component returns. You must also destroy all copies of
the software you may have made or stored in any place,
as well as uninstall the software from any computers
owned or controlled by you where you have installed the
software. Once you have returned the Letter of
Destruction to DataMystic (and the Download Kit, if
applicable), all licenses you may have to use the
software will be immediately terminated, and any further
use of the software will be an infringement of
copyrights as well as other intellectual property
rights.
- You must provide sufficient
information for DataMystic to be able to identify your
transaction, such as the DataMystic order number and/or
invoice number and/or date of transaction given to you
when the download was ordered. If DataMystic is able to
identify your order, and the request is made within the
time frame discussed above, you will be given a copy of the Letter of Destruction
ready for completion and return to DataMystic.
- You must fill out all required information on the
Letter of Destruction, sign and date the Affidavit, and
return it to DataMystic as instructed on the form.
- When DataMystic receives your properly completed and
signed Letter of Destruction (and Download Kit, if
applicable) within the time frame discussed above,
DataMystic will provide a refund to you of the
amount you paid for the software plus refund any
appropriate taxes charged with that order. DataMystic will
not refund any shipping or handling charges that may
have been charged to you. Refunds will be made in the
same manner as you purchased the product. If you
purchased by check, DataMystic will send you a check, so
please be sure we have your mailing address. If you
purchased by credit card, your credit card account will
be credited. If you purchased by company purchase order,
your account will be credited.
Please allow 28 days for the refund to be processed.
Download Letter of Destruction (lod.pdf
16KB)
Download Letter of Destruction (lod.rtf
24KB)